Terms and Conditions of Service

Please Read Carefully

Before using our online services, it is essential that you review and agree to the terms outlined below. You must read and understand these conditions before deciding whether to accept them. By accepting these terms, you acknowledge your understanding and consent to be legally bound by them. If you do not agree with these conditions, please click the Decline button, and you will not be able to proceed with the registration process. We recommend that you print a copy of these terms for future reference.

1. Definitions

In these terms and conditions, the following definitions apply:

• Account: Any account you hold and access through our online services.
• Additional Security Details: The extra information you provide to assist us in verifying your identity, including any security questions you may choose.
• Identity Details: The access credentials provided to you by us for using the service.
• [Company Name] Account Number, Password, and PIN: The credentials you select to authenticate your identity when using our online services.
• We, Us, Our: Refers to FIDB, located at Unit LG - 157 - Financial Ctr St,Dubai - United Arab Emirates.
• You, Your, Yourself: Refers to the individual who has entered into this agreement with us.

2. Using the Online Service

a. Scope of Service

These terms govern your use of our online services and your interaction with any accounts. They outline the relationship between you and us concerning the services provided. It is important that you read and understand these terms to ensure you know how the service works and both your and our rights and obligations. In case of any inconsistency between these terms and your account-specific conditions, the provisions in these terms will prevail.

b. Joint Accounts

If your account is a joint account, these terms apply to all account holders jointly and severally. Each individual user of the online service must choose their own username, password, and security details.

c. Agreement to Terms

By registering for our online services, you confirm your acceptance of these terms and agree that we may communicate with you via email or through our website.

d. Technical Requirements

To use our online services, you must ensure that your computer, software, and any other necessary equipment meet the required specifications to access the service effectively.

e. Security Considerations

Our online platform is secure, but we advise that you always log out after using the service. Additionally, inactivity on the site will require you to log in again for security purposes. Please avoid leaving your device unattended while logged in.

3. Security Protocols

a. Registration and Identity Verification

Upon registering for our online service, you must provide identity details to enable us to verify your account. After signing in, you will be required to enter these details for security purposes.

b. Username and Password Security

For every transaction or service request, you must provide your username, password, and answers to any additional security questions. You are encouraged to change your password regularly for added security.

c. Changing Credentials

You may update your username or password at any time by following the on-screen instructions. For security reasons, we reserve the right to require you to change your username or password periodically.

d. Password Confidentiality

You are solely responsible for maintaining the confidentiality of your password and security details. You must not write them down or share them with anyone. If you suspect that your credentials have been compromised, contact us immediately to change your details.

e. Reporting Unauthorized Access

If you suspect unauthorized use of your account, please change your password immediately and contact our support team at [Phone Number] for further assistance. If necessary, we will work with the appropriate authorities to investigate potential misuse.

4. Your Liability

a. Fraud Protection

In the event that you become a victim of online fraud, we guarantee that you will be fully reimbursed for any losses on your accounts, provided you follow the necessary steps to report the fraud.

b. Responsibility for Transactions

You are responsible for all transactions and instructions made using your username, password, and additional security details unless you notify us of any unauthorized use.

c. Error Handling

We do not accept responsibility for any loss or damages arising from errors in transactions or instructions unless you have been the victim of fraud.

5. Amendments to These Terms

a. Modifications

We reserve the right to amend these terms at any time. Any changes will be communicated to you either in writing or posted on our website. You should regularly review these terms to stay informed of any updates.

b. Contact Information

All written notices will be sent to the last email address you provided. Please ensure that your contact details are up-to-date by notifying us of any changes.

6. General Conditions

FIDB online services are available to individuals aged 18 and over. If you have any questions regarding these terms, please feel free to contact our support team at [Support Email/Phone Number].

By using our services, you acknowledge and agree to be bound by these Terms and Conditions.